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Miss Lavish London

Miss Lavish London

Case Study.

How a Brand Conquered a Lost Shipment Reimbursement,
Gated Categories, and Gated ASIN Approval

eCommSciecne Project Manager Ehab and Account Manager Eric, together with their Team from eCommScience, met with their client. They discussed strategies to overcome the following challenges :

In just two weeks, the eCommScience Team successfully achieved the following :

Conquering Roadblocks

This brand, like many others, encountered a challenge that Amazon sellers are destined to face at some point in their FBA journey – a lost shipment and difficulty applying for gated categories and branded listings.

The brand created a shipment to send 70 units of a single ASIN. Their products were lost after the shipment was sent to one of the Amazon fulfillment centers. In this shipment, Amazon claimed to have only received 1 of 70 units shipped. These 69 missing units were valued at $3,289.92 in total.

In some cases, lost shipments are caused by carrier negligence or incorrect shipment details. The eCommScience team needed to thoroughly assess the situation to develop an action plan. eCommScience contacted seller Support to report the issue.

After receiving a response, they figured out the problem. A discrepancy in weight declaration is what resulted in the lost shipment. The brand declared 910 lbs in their shipping plan; however, the carrier’s claimed weight was only 13 lbs. This detail was why Amazon’s Seller Support declined the eCommScience team’s reimbursement request.

eCommScience Team soon realized a problem in the brand’s listing details. The weight declared for this ASIN was 13 lbs instead of 2.56 fl oz each. This prompted a review of the rest of the catalog listings. They were also found to have incorrect weight and dimensions.

Conquering Challenges Head-On Through
Multitasking and Relentless Follow-ups

Amazon declined the reimbursement request, category, and brand applications several times before resolving this issue. The eCommScience Team was relentless in pushing for the lost shipment reimbursement, going the extra mile, and taking these steps :

Hard-Earned Victory At-last

eCommScience proofed all the listings, and supporting evidence for the shipment was provided. In this case, 70 units weighing 2.0 FL OZ did not match what Amazon was expecting. This was promptly addressed. Within 24-hours, the brand received great news – the 69 units that were misplaced were now fully reimbursed, amounting to $3,289.92.

All applications for gated categories and listings were also approved and now in their inventory.

eCommScience, along with the support of the brand’s team members, overcame inventory challenges and achieved category approval.

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